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US Senior Sales Engineer Opening

Full Job Description
Job Description

The successful candidate will be responsible for supporting our associated distributor and reseller partners with the specification, pricing, technical pre-sales, solution design, and onboarding of our computer telephony integration (CTI) software products as well as working with the Account Managers to recruit new customers.

This is a critical customer-facing role within the organization and the successful candidate would need to demonstrate a high level of professionalism as well as positively and credibly represent Mondago to their sales channel.

The role will report to the US Sales Director.

Role & Responsibilities

· Be an expert in features and configuration of Mondago products

· To quickly and efficiently respond to partner inquiries related to product pricing and technical specification

· Prepare quotes for channel partners and customers not served by established channel

· Respond to both internal and external product queries

· Support partners through the onboarding process, liaising with other internal departments

· Provide product training, where required, to new and existing partners

· To prepare and deliver product presentations to prospects, partners and customers

· Assist Marketing with communication of product updates and program changes

· Assist the Release Management team with product releases

· Assist with the generation of product marketing collateral as required

· Review website content and feedback errors/improvement to the product team

· Management of channel accreditation programs

· Knowledge of competitor products.

Required experience and knowledge

· Working with external customers

· Managing and responding to customer sales and technical requests

· Presentation skills

· Knowledge of CTI technologies and Applications

· Familiarity with a range of hosted telephony systems

· Strong understanding of typical telephony features

· Pricing and commercial models

· Project Management

· Software marketing/product management experience a plus.

Work Location

Scottsdale, Arizona office. Occasional travel within North America and Europe will be required. Requests for home working will be considered. Professional in communication, appearance, and behavior.

Typical Week

· Process tickets and sales inquiries awaiting attention in the company ticketing system

· Compile technical and pricing responses

· Review and chase open opportunities

· Webinar delivery of sales / pre-sales training

· Review product updates and changes with the product team

· Communicate upcoming training webinars to reseller base

· Work with marketing to communicate product changes to reseller base

· Attend weekly internal Sales meeting

· Attend quarterly sales meetings with OEM to review product sales.

Job Type: Full-time

Salary: $65,000.00 – $80,000.00 per year


401(k) matching
Flexible schedule
Paid time off

8 hour shift
Ability to commute/relocate:

Scottsdale, AZ 85260: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Will you be able to travel on occasion to events or meetings both domestically and internationally?
Work Location: One location