Another core competency of Mondago is to provide a consistent integration to a wide variety of different database and CRM applications. This consistent approach gives our partners confidence to provide integration to these applications even though they themselves are not familiar with them.
Sometimes though, we can also confirm that we can support an application if the application was designed to have native telephony integration and we can make it work as the manufacturer intended. An example would be if the application supports integration using the "TAPI" protocol.
We have a large catalog of over 300 applications that we have investigated. We are not able to integrate with every single one of these (using the above criteria), but we can normally at least provide the ability to dial from the application.Current list of supported CRM Integrations
At Mondago, we support a wide range of telephone systems. We have most of the relevant equipment at our offices and we regularly use it for testing. It's still not easy keeping up with the various manufacturers, though. It is done through sheer hard work and determination.
We also offer rental of our facilities to partners for application testing. This helps all parties to maintain a high quality of telephone system integration.
We also maintain a list of the supported telephone system and the necessary programming notes to get the telephone system ready for computer telephony. The list of current telephone systems can be opened here: Telephone Systems
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Our server platform connects to many makes of telephone system. That is not an easy task because not all telephone systems work in the same way or have the same features. However our partners want a consistent experience regardless of telephone system. To make this happen, we have had to innovate beyond the original manufacturers' implementation. Some examples include:
We have developed a range of clients that bring computer telephony to a range of mobile devices including:
We don't like standing still though, regularly improving the existing features of these clients and continuing to develop new features like always-resident tracking and Bluetooth applications.
Users often want to know the availability of their colleagues so that they can call them when they are not busy, or speak to another colleague who is available. By allowing secure connects from mobile clients to our server technology, we are able to provide this information. But knowing if someone is free is only half of the solution. Users also need to be able to quickly call them.
Our unique Dial Through technology allows us to provide direct inward access for mobile staff to their colleagues. It also even allows them to make full external calls through the office telephone system. The technology is delivered over standard cellular networks (not VoIP) and allows users to present their office telephone number when calling, or to take advantage of lower rate calls to their office. This is an important feature for users who use their personal mobiles for work use.