Published on November 6, 2020
Samsung Xchange is a client / server product with a range of software clients designed to deliver unified communication and CRM integration features on Samsung PBX platforms.
Samsung Xchange supported CRM and contact orientated Business Systems can be viewed from the product CRM Viewer.
Published on November 6, 2020
| Mondago product that provides a set of CRM integration libraries that can be embedded in a manufacturers own desktop client. |
New Integrations for the Mondago database. Reach out to Mondago Team to learn more on the integration.
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Published on November 6, 2020
With partnerCRM, you can quickly implement CRM Integration with hundreds of popular CRM applications straight from your own desktop unified communications client. partnerCRM provides an API to Mondago’s CRM Integration libraries, enabling you to include features such as caller name search, contact popping, address book searching, and activity logging within your own desktop client. Access to our advanced click-to-dial techniques is also included. The extensive list of supported CRM’s continues to grow with each new release of partnerCRM.
CRM and other contact management type systems are used to help manage a company’s relationships and interactions with their customers.
Offering CRM Integration with your solution will improve your customers business relationships and helps them to grow their business. When tied or integrated to their phone system, CRM integration can help to significantly improves a user’s productivity.
From out of web browsers, integrated applications, and other helpful dialing options
Search the integrated CRM for callers info when you make or receive a call, and “preview” the details in a “toast” pop up
Allow users to “pop” caller’s records within the integrated CRM from a live call or directory
Simultaneously search the contact directories of all integrated CRM applications and call or pop a contact from the results
Manually or automatically log a record of a call against a caller’s contact record, also called Call Tracking
partnerCRM is a desktop application (Windows and Mac) that, once installed, makes an easy-to-use REST API available to your own desktop client, enabling you to incorporate telephony-based CRM Integration natively within your own desk client. There is also a WebSocket to send events (such as Click to Dial) back to your client.
If partnerCRM sounds like the product for your own desktop client, reach out to us for more information!
Published on November 6, 2020
Go Connect for Panasonic is a client / server product with a range of software clients designed to deliver Unified Communication and CRM integration features on Panasonic PBX platforms.
Go Connect for Panasonic supported applications and features can be viewed from the product CRM Viewer.
Published on November 6, 2020
ucplus is a client / server product with a range of software clients designed to deliver unified communication and CRM integration features across multiple PBX platforms.
ucplus supported applications and features can be viewed from the product CRM Viewer.
Published on November 6, 2020
Go Integrator is a client only product set, with a range of software clients designed to deliver unified communication and CRM integration features with a selected range of hosted telephony platforms.
Go Integrator v3 enables the user to easily control their handset with the click of a mouse with Make call, Answer call, or Transfer call
Webpage dialing, clipboard, TAPI, and application dialing are just some of the possible dialing techniques available
Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results
Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window
Call History window contains a list of a user’s recent calls and allows the user to Call back or Pop contact record
Presence window allows users to see the extension status of their colleagues
Link your CRM or business database with your telephone system to know who is calling and to quickly get their details on screen
A dockable toolbar provides a simple way for a Call Center agent to change settings
Published on November 6, 2020
Phone-Link is a client / server product with a range of software clients designed to deliver unified communication and CRM integration features on Ericsson-LG PBX platforms.
Phone-Link supported CRM and contact orientated Business Systems can be viewed from the product CRM Viewer.
