All Mondago products come packed with plenty of features and different license types, i.e. Address book searching, Call history, Caller ID preview window, Embedded Softphone, Add contact, and contact popping (popping a CRM record) to name a few.
Find the features below or visit the Product’s website for a comprehensive list of all solutions available for each product type.
Click to Dial
Dialing from web browsers and integrated applications, including bespoke dialing
Integrate a supported Business System or CRM Application for contact popping, logging a call, click to dial, sharing contacts among organization, and more
Presence window allows users to see the extension status of their colleagues
Microsoft Teams Integration
Show, add, pop CRM contact from a MS Teams calls, change preferred device, open MS Teams chat from Mondago Presence window, show colleague’s photo from Presence, and more
A dockable toolbar provides a simple way for a Call Center agent to change settings
Call Center Wallboard
A lightweight, easy to install and cost effective ACD Wallboard solution for use on a PC
Mondago Softphone allows the user to make telephone calls over the internet via a computer
Multiple APIs for different purposes, can all be used simultaneous and the internal Ids and values are portable between APIs