Hosted UC - Mondago

Hosted UC

For Cloud PBXs

At Mondago we have found that some customers prefer to not have the UC Server application running on their premises. This may be for a number of reasons including that:

  • They use a cloud-based telephone system
  • They don't want any computers on site

This is why we have developed our software to run in hosted mode. Using this, we are able to help customers to centralize their UC Servers onto a single server using our multi-PBX technology or multiple servers for large-scale deployment.

Tenanting

Tenanting is a powerful feature that enables a single-user to supervise calls for a number of different companies from a single desktop screen. It is even possible to automatically display a script and associated notes for the supervising user when a DID number is called.

Tenanting
Security

Security

In any kind of hosted or cloud-based environment, security is of the utmost importance and it is something we take very seriously. As well as having substantial security options for user profiles, our products and services also use the latest security techniques to prevent unauthorized access.

Handset content

At Mondago we have a number of cloud based sources that can be used to provide content for SIP and XML handsets. These can include localised (national) content such as:

  • National directory integration
  • News and weather
  • Financial and other company information
  • Local data from a customer's own CRM system
Handset content
Future

Future

It's not easy to predict the future. Bigger companies than us have tried and failed. But we are "integrators" so in a way, we don't need to predict the future, we just need to make sure that we follow it and keep integrating with whatever develops. Hopefully, more open standards will emerge, particularly in federation. Like many other commentators, we were sad to see Google drop support for XMPP in Google Talk. This means that there is no significant open standard for public IM and presence. In the meantime, we are producing servers that can talk the various proprietary languages for federation to allow customers to federate with their partners and exchange IM and presence data.

We are also committed to WebRTC developments. The movement is gaining momentum and continues to be an excellent way to deliver video and other applications to customers and partners without requiring any specific software at their end other than a modern browser.