Affordable

Another important point to us is that our software is affordable. We're well aware that some of our competitors charge more than us. That's fine and there are always some customers who need Computer Telephony software (for legal or other reasons) and are prepared to pay a premium. But for the majority of people, we find that they only have a certain limit to how much time and money they are prepared to spend. Generally, people expect software to be simple and reliable and at a price that makes sense.

One of the biggest things that can increase cost is "manpower" and from the beginning we designed our software to reduce the amount of time that we and our partners need to spend installing and configuring it. The solution is all about volume. The more you sell, the more efficient you become and the software becomes more reliable if you listen to the feedback. And if you become more efficient and more reliable then you sell more. It's a great cycle.

For Developers

We are software developers too. Yes, we are nerds or geeks or whatever else you want to call us, but we understand software and what developers want. Developers are always being exposed to new technologies and they need to be able to grasp and understand it quickly. So we have made several import things to help them get up and running quickly:

• Sample projects Good samples help developers see "best practice" and they can adapt them for their own use.
• Multi-level APIs Some developers need low level control. Some want speed of development. We have multiple APIs for different purposes, but they can all be used simultaneous and the internal Ids and values are portable between the APIs.
• Multiple languages and environments We have a range of technologies for different developers and situations.
• Demonstration mode Sometimes it's not practical to test with a real telephone system so we provide a working demonstration mode to simulate real-world situations.

For Service Providers

We like working for service providers.

You know your platform well, but customers are asking you to provide integration to a range of CRMs and business applications. You've offered some options for them to integrate to your platform. You may even have a public API, but your customers don't really want to have to write and support an integration. It's tough. That's where we come in. We're good at telephony-oriented CRM integrations. We strike a good balance between providing enough "integration" to be useful and being affordable. We understand that you want to rent your solutions, and we can work within that framework. We can offer you CRM integration only, or a full UC platform.

• Runs on your hardware
• Rental options
• Low cost of entry
• Many existing integrations
• Support for many vertical market applications
• Software and help available in multiple languages
• Service level agreement
• Good support response times

Careers

If you are looking to work at a company that always values excellence, creativity, dedication and efficiency then at Mondago we are always on lookout for different skill sets to support various functions of our company. All our people are different, but they have one thing in common - their talent, dedication and persistent desire for self-improvement as well as their willingness to contribute to the success of the company and its clients. Whether you are a software engineer, apprentice, project manager, tester or sales professional, as long as your passion and values are in line with ours we want to hear from you.

Mondago presently have the following vacancies:

Mondago Limited - Implementation & Configurations Engineer - Peterborough, UK

To complement our current installations team, we are seeking an additional engineer. Your key duties will include the installation and configuration of our market leading software via remote control sessions with our customers. You will be based in our Peterborough offices.

The ideal candidate would be proficient in the following areas:

• Excellent communication skills (written and verbal)
• Self-motivated with the ability and drive to learn and work unsupervised
• Excellent time management and scheduling skills
• Ability to work as part of a team
• Attention to detail
• Excellent customer service
• Ability to work under pressure, keeping calm, professional and maintaining positivity even under difficult circumstances
• Knowledge of Microsoft Windows operating systems and networking
• Knowledge of Telephone Systems and Telephony would be advantageous
• An understanding of database design and terminology is essential
• Previous experience with CRM systems and implementations
• Previous experience with installing and configuring software

Key Tasks/Responsibilities include:

• Remotely access customers’ environments through previously scheduled appointments during normal hours
• Conduct remote basic configuration and application training on the Mondago Products
• Assisting the existing support team with their workloads when not engaged in installations
• To complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company guidelines
• As part of an installations team actively take control of the project delivery components for which you are responsible to see through to completion including initial validation of pre-installation checklists and forms via the Mondago web-based installations preparation systems
• Maintain close contact with the Project and Support Teams, keeping them informed of any progress or delays
• Document any faults, features or site specific items/issues as and when requested and also in line with the company processes
• To ensure product knowledge is kept up-to-date
• Represent the company in a professional and positive manner at all times
• Adhere to and follow all procedures accurately and efficiently

As a fast growing global company this role has many opportunities for the right candidate to progress quickly within the organization. This role is office-based in Peterborough, Cambridgeshire, UK. To apply for this position, please send your resume and a covering letter to [email protected].

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Mondago Inc - Software Support Specialist - Scottsdale AZ, USA

The Support Specialist will provide support to external partners and customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of important administration duties within this role.

You will have responsibility for software support services of our extensive Global CTI software solutions, maintaining customer satisfaction through problem resolution, Service Level Agreements (SLA) and being the recognized specialist of our technical team. The role involves exposure to other software development and Q&A teams, and requires a solid understanding of how these interact together and the processes for delivery.

This is a critical role within the organization and the successful candidate would need to demonstrate a high level of professionalism and technical skills.

The successful candidate should:

• Be a fully experienced employee able to handle more complex work
• Work with limited supervision to achieve agreed targets and goals
• Demonstrate the ability to learn and gain special technical knowledge of our software solutions
• Act as an informal or formal point of reference for technical specialist skills within the team
• Actively participate as a team member - share with colleague's knowledge, skills and experience of process, product, standards and systems

The role and responsibilities include:

• Liaise with our UK and US Service Desk, Service Managers, Technical teams and other work groups
• Troubleshoot hardware and software problems
• Set-up and configure new systems & software integrations in cooperation with our North American Sales team
• Maintain current environments and software policies
• Ensure Service Level Agreements are met and maintained
• React to escalations appropriately and in a timely fashion
• Achieve high quality of service delivery

Required experience and knowledge includes:

Essential

• Hands on experience in an IT software support role with proven technical support experience of at least 3 years
• Solid knowledge of desktop and server environments
• Good knowledge of network architecture
• Experience supporting remote solutions
• Previous and proven experience in support of software solutions/applications

Preferred

• Knowledge of CTI and/or Telephony would be beneficial
• Bachelor's degree in Computer Science, Information Systems or Engineering, MCSA/MCSE, CCNA certification or other industry qualifications are desirable
• ITIL foundation certificated ideally, although this can be offered

The person:

• Excellent interpersonal and communication skills, both written and oral, and demonstrable experience of dealing with customers over the phone
• Excellent problem management and logical trouble shooting skills, with the ability to think creatively and laterally in respect to resolving problems
• Strong task and time management skills, coupled with the ability to commit to time scales
• Customer-service focus, with a positive, 'can do' attitude
• Initiative taker who is focused and results driven
• Able to work under pressure and on tight deadlines
• Organized with excellent attention to detail
• Flexible and confident team player who is comfortable in a multi-national environment
• Always keeps the customer at the heart of all work undertaken

As a fast growing global company this role has many opportunities for the right candidate to progress quickly within the organization. This role is office-based in Scottsdale AZ, United States. To apply for this position, please send your resume and a covering letter to [email protected].

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Mondago Inc - Product Specialist – North America

Location: Scottsdale, AZ

Reporting to: National Sales Manager – North America

The successful candidate will be responsible for initial customer inquiry management, managing product documentation, release planning, launch and related marketing activities for a range of software brands and products through for North American distribution channels. This is a critical customer facing role within the organization and the successful candidate would need to demonstrate a high level of professionalism as well as positively representing the company to key partners.

The role and responsibilities include:

• Be an expert in applicable Mondago products
• To quickly and efficiently respond to partner inquiries related to product pricing and specification
• Prepare quotes for customers not served by established channel
• To manage and redirect end-user enquiries
• To prepare and deliver product presentations to prospects, partners and customers
• Communicate product updates and program changes
• Plan and project manage local product releases
• Respond to both internal and external product queries
• Generation and maintenance of product marketing collateral
• Review web-site content and feedback errors / improvement to product team
• Set up and management of channel accreditation programs
• Be an expert with respect to the competition
• Acquire a detailed technical and functional knowledge of competitor products
• Communicate general pricing and commercial changes to customer base

Required experience and knowledge includes:

• Presentation and communication skills
• Project Management
• Familiarity with Telecommunication channel (distributors and resellers)
• Pricing and commercial models
• Professional in communication, appearance and behavior
• Software marketing/product management experience a plus

Work location is the Scottsdale AZ office. Requests for working from home will be considered on a case-by-case basis. Occasional travel within North America and Europe will be required.

Typical Week:

• Process tickets sales enquiries awaiting attention in company ticketing systems
• Compile technical and pricing responses
• Check progress of launch project plan with product / R&D teams
• Contact distributors and check reseller training requirements
• Review product changes, collateral, web site updates
• Update business system with accredited resellers
• Check new competitor product features
• Communicate upcoming training webinars to reseller base
• Communicate product changes to reseller base

As a fast growing global company this role has many opportunities for the right candidate to progress quickly within the organization. This role is office-based in Scottsdale AZ, United States. To apply for this position, please send your resume and a cover letter to [email protected].